BALL-JOINTED
DOLL GOODIES

PLEASE NOTE: I am a SMALL business - in fact, I am the only person working here.
I do it all - design, sew, take pictures, update the website, answer emails,
get orders ready to mail, etc. You get the picture. I make every effort
to get emails answered and orders out in a timely manner. However, if an
order comes in over the weekend or on holidays or if I happen to be out
of town for the day, it most likely will take me a few days to get back to you.
I appreciate your patience and understanding on this.

--Send the order information via an email - info@dalerae.com
Please include your zip code or country
(if outside the US) so that I can determine shipping.

--Phone in the order:
877-490-3716
(this is a toll-free number)
or
719-481-0443

Or open the order form thumbnail (a PDF file), print it out, fill in order and send the form by snail mail, attach it to an email or
FAX 1-719-481-0457

NOTES

Payment Options:

CREDIT CARD PAYMENTS:
Due to the very high processing fees, I no longer take credit card payments directly.
PLEASE NOTE!!!
I cannot process any kind of credit/debit card directly -
AND this includes Paypal debit cards.
The only way I can accept credit card payments
is through Paypal -- this means I will send an invoice
to your registered Paypal addy (email address) and
then you can pay following the invoice directions.

Check or money order mailed to snail mail address. Allow 10-15 days for bank clearance of personal checks. Returned checks will be subject to a minimum of a $30.00 service fee.

Shipping: In-stock items will be shipped within 10 business days. Items that are temporarily out of stock will be placed on backorder - you will be notified of the status of the item(s) when the rest of your order is delivered. If an item becomes unavailable, you will be refunded any prepayment; or an alternate item will be offered. If you require delivery by a certain date, please indicate this on your order and I will make every effort to accommodate your request.

International Shipping: I do ship outside the United States - please contact me before placing your order so I can check on the shipping amount and customs requirements. Additionally, please be aware that the only packages that have any sort of tracking available are ones sent via Global Express Guaranteed. All other shipping alternatives do not have tracking or insurance available.

Damaged Shipments: If you receive your order and it has been damaged in some way, PLEASE call me immediately and have your invoice available.

Returns/Exchanges: Customers are offered a money-back satisfaction guarantee - however, the following guidelines must be met:

1) All returns must be made within 30 days of invoice - no others will be accepted; 2) You must include a copy of the invoice with the return information filled in; 3) Patterns are not returnable unless defective - and then for replacement only; 4) Merchandise must be in original packaging and condition as when you received it - if a returned item is in perfect condition and can be resold, but must be repackaged, a 10% restocking fee will be charged; 5) Shipping and handling charges are not refunded on returned items; 6) Items must be returned to me postpaid (insure it for your own benefit) - COD's will not be accepted; and 7) Merchandise must not be used or altered in any way.

Returns/exchanges should be sent to: Dale Rae Designs, 18155 Augusta Drive, Monument, CO 80132.