ELLOWYNE WILDE
TYLER WENTWORTH
AMERICAN MODEL
 
8" BETSY McCALL
10" ANN ESTELLE

14" BETSY McCALL

MARLEY WENTWORTH
 
KISH ELLERY
KISH RILEY/TULAH
KISH BITTY BETHANY
KISH 14" CHRYSALIS
KISH 16" SEASONS
SEWING PATTERNS
SEWING SUPPLIES
SEWING HINTS
FREE PATTERNS
SALE ITEMS

NOTICE!!! All items on this website are for ADULT collectors only. They are not toys - and not intended for children under 12 years of age. All items are ornamental - not meant for human consumption.

ORDERING INFORMATION

NO SPECIAL ORDERS
UNTIL AFTER AUGUST 10, 2010

Due to the upcoming BJD convention, I am unable to fill any special orders until after August 10, 2010.
ALSO NOTE: No orders will be filled August 3-9
while I am attending the BJD convention.

PLEASE NOTE: I am a SMALL business - in fact, I am the only person working here.
I do it all - design, sew, take pictures, update the website, answer emails,
get orders ready to mail, etc. You get the picture. I make every effort
to get emails answered and orders out in a timely manner. However, if an
order comes in over the weekend or on holidays or if I happen to be out
of town for the day, it most likely will take me a few days to get back to you.
I appreciate your patience and understanding on this.

Orders can be placed in the following ways:
(see payment options listed below)
Note: Prices of items do not include shipping. I determine shipping
on an order-by-order basis. I take the total items and place them
in the shipping envelope or box, weigh it, and figure shipping.

******If you will be using Paypal for payment,
a minumum order of $15.00 (before shipping is added) is required.

 

--Send the order information via an email - info@dalerae.com
Please include the following:
*List of order items and prices
* Your zip code or country
(if outside the US) so that I can determine shipping.

*Paypal address if different from the email
address you use to send the order

After I pull your order I will send along a Paypal
invoice for order items and shippng.

--Phone in the order:
719-481-0443

Or open the order form thumbnail by clicking on it (a PDF file), print it out, fill in order and send the form by snail mail or attach it to an email


NOTES

Payment Options:

PAYPAL

*****If you will be using Paypal for payment,
a minumum order of $15.00 (before shipping is added) is required.

ID: info@dalerae.com -- If using Paypal for payment and you are sending your order to me via email, please send along your Paypal address when placing your order so that I can go ahead and send an invoice once your order is ready.

I ONLY TAKE CREDIT CARD PAYMENTS THROUGH PAYPAL (NOT DIRECTLY) :

Due to the very high processing fees, I no longer take credit card payments directly.
PLEASE NOTE!!!
I cannot process any kind of credit/debit card directly -
AND this includes Paypal debit cards. The only way I can accept credit card payments is through Paypal -- this means I will send an invoice to your registered Paypal addy (email address) and
then you can pay following the invoice directions.

Check or money order mailed to snail mail address. Allow 10-15 days for bank clearance of personal checks. Returned checks will be subject to a minimum of a $30.00 service fee.

Shipping: In-stock items will be shipped within 10 business days. Items that are temporarily out of stock will be placed on backorder - you will be notified of the status of the item(s) when the rest of your order is delivered. If an item becomes unavailable, you will be refunded any prepayment; or an alternate item will be offered. If you require delivery by a certain date, please indicate this on your order and I will make every effort to accommodate your request.

International Shipping:
IMPORTANT - PLEASE READ!!
I do ship outside the United States - please contact me before placing your order so I can check on the shipping amount and customs requirements. I usually ship international packages via first class international - however, no tracking or insurance is available for this level of shipping service. Shipping time can be anywhere from one to six weeks - once the package is out of my hands (and out of the US) I have absolutely no control as to when it will reach you. And without any type of tracking number I also cannot track the package. Please be aware that the only shippng option that has any sort of tracking available is Global Express Mail - this shipping option is $30.00-$40.00 - or more - per package. This option is not my choice - but rather set forth by the US Post Office.

Damaged Shipments: If you receive your order and it has been damaged in some way, PLEASE call me immediately and have your invoice available.

Returns/Exchanges: Customers are offered a money-back satisfaction guarantee - however, the following guidelines must be met:

1) All returns must be made within 30 days of invoice - no others will be accepted; 2) You must include a copy of the invoice with the return information filled in; 3) Patterns are not returnable unless defective - and then for replacement only; 4) Merchandise must be in original packaging and condition as when you received it - if a returned item is in perfect condition and can be resold, but must be repackaged, a 10% restocking fee will be charged; 5) Shipping and handling charges are not refunded on returned items; 6) Items must be returned to me postpaid (insure it for your own benefit) - COD's will not be accepted; and 7) Merchandise must not be used or altered in any way.

Returns/exchanges should be sent to: Dale Rae Designs, 18155 Augusta Drive, Monument, CO 80132.

 

Last revised: July 22, 2010
Copyright 2000 - Dale Rae Designs